Return & Refund Policy

1. Policy Overview

At Phelarynphepon, we are committed to delivering high-quality educational services. We understand that circumstances change, and we've designed our refund policy to be fair and transparent for all parties involved.

Because our services involve scheduled time with professional tutors, our refund policy differs from traditional product returns. This policy applies to all tutoring sessions, packages, and educational services offered by Phelarynphepon.

2. Session Cancellation and Rescheduling

We offer flexible cancellation options based on advance notice:

3. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• First Session Guarantee: If you're not satisfied after your first session, notify us within 24 hours for a full refund
• Service Failure: If we fail to provide the scheduled tutoring session
• Technical Issues: If technical problems on our end prevent session delivery
• Unused Package Sessions: Partial refunds available for unused sessions in prepaid packages (see Section 5)

Refunds are NOT available for:

• Sessions attended (beyond the first session guarantee)
• Late cancellations (less than 24 hours notice)
• No-shows or missed appointments
• Technical issues on the student's end
• Dissatisfaction with academic outcomes or grades
• Changes in personal circumstances after sessions have been used

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Submit a refund request through our contact form or email us directly
2. Provide Details: Include your name, account information, session date(s), and reason for the refund request
3. Review Period: We will review your request within 2-3 business days
4. Decision Notification: You will receive an email with our decision and any next steps
5. Processing: Approved refunds are processed within 5-10 business days to the original payment method

Please note that depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.

5. Prepaid Package Refunds

If you've purchased a prepaid session package and wish to discontinue services:

• Within 14 Days of Purchase: Full refund for unused sessions (minus any sessions already completed at standard rates)
• After 14 Days: Refund calculated at 80% of the unused session value (to account for package discounts received)
• After 50% Package Use: No refunds available; remaining sessions can be transferred to another student with approval

Example Calculation:

6. Account Credits

In many cases, we may offer account credit as an alternative to refunds:

• Credits never expire and remain in your account indefinitely
• Credits can be used for any future tutoring services
• Credits can be transferred to family members upon request
• Credit balances can be viewed in your account dashboard

Account credits offer greater flexibility than refunds and can be applied to different subjects or tutors as your needs change.

7. Tutor-Initiated Cancellations

If a tutor needs to cancel a scheduled session:

• You will be notified as early as possible
• Full credit will be applied to your account
• We will work with you to reschedule at your earliest convenience
• If rescheduling isn't possible, a full refund will be issued

We strive to maintain consistency and rarely need to cancel sessions. Your time is valuable, and we treat it as such.

8. Our Satisfaction Guarantee

We stand behind the quality of our tutoring services. While we cannot guarantee specific academic outcomes, we guarantee that:

• All tutors are qualified and experienced in their subject areas
• Sessions will be conducted professionally and punctually
• We will work with you to address any concerns about tutor fit or teaching approach
• Your first session is risk-free under our First Session Guarantee

If you're not satisfied with your tutor, we're happy to match you with a different educator at no additional charge.

9. Dispute Resolution

If you disagree with a refund decision or have concerns about our policy:

1. Contact our support team to discuss your concerns
2. Request escalation to management if needed
3. We will review all circumstances and work toward a fair resolution

We are committed to fair treatment and will consider exceptions to our policy in extraordinary circumstances. Each situation is unique, and we strive to find solutions that respect both the student's investment and our tutors' time.

10. Contact Information

For refund requests, cancellations, or questions about this policy: