Introduction
At Phelarynphepon, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and use our educational services.
We operate from Jerusalem, Israel, and comply with applicable data protection laws, including the Israeli Privacy Protection Law and relevant international standards. By using our services, you consent to the practices described in this policy.
Key Commitment: We will never sell your personal information to third parties. Your data is used solely to provide and improve our educational services.
Information We Collect
We collect various types of information to provide you with personalized educational experiences and maintain the security and functionality of our platform.
1. Personal Information You Provide
When you register for an account, book sessions, or contact us, you may provide:
- Full name and contact details (email address, phone number)
- Account credentials (username and password)
- Billing and payment information
- Educational background and learning goals
- Profile information (age, grade level, subjects of interest)
- Communication preferences and feedback
2. Information Automatically Collected
When you access our platform, we automatically collect technical information, including:
- IP address and geographic location
- Device type, operating system, and browser information
- Pages visited, time spent, and navigation patterns
- Referring and exit pages
- Cookies and similar tracking technologies (see our Cookies Policy)
3. Learning and Performance Data
To provide effective tutoring and track your progress, we collect:
- Session attendance and participation records
- Assignment submissions and assessment results
- Learning progress and achievement milestones
- Notes and feedback from tutors
- Interaction data from virtual learning tools
4. Communication Data
We may collect information from your interactions with us, including:
- Messages sent through our platform or email
- Customer support inquiries and responses
- Survey responses and feedback forms
- Chat transcripts and video session recordings (when permitted)
How We Use Your Information
We use your information to deliver exceptional educational experiences and maintain a secure, efficient platform. Specifically, we use your data to:
Provide and Improve Services
Create and manage your account, match you with appropriate tutors, schedule sessions, process payments, deliver personalized learning experiences, and continuously improve our platform based on usage patterns and feedback.
Ensure Security and Prevent Fraud
Protect your account from unauthorized access, detect and prevent fraudulent activities, maintain platform security, and comply with legal obligations and safety requirements.
Communicate with You
Send service-related notifications, session reminders, progress reports, respond to inquiries, provide customer support, and share educational content and updates (when you've opted in).
Analyze and Optimize
Understand how our services are used, identify trends and patterns, conduct research to enhance educational outcomes, optimize website performance, and develop new features and services.
Fulfill Legal Obligations
Comply with applicable laws and regulations, respond to legal requests, enforce our Terms of Use, and protect our rights and the rights of others.
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: To fulfill our obligations under our Terms of Use and provide the services you've requested
- Consent: Where you have explicitly agreed to specific processing activities
- Legitimate Interests: To improve our services, ensure security, and conduct business operations
- Legal Compliance: To meet regulatory requirements and respond to lawful requests
How We Share Your Information
We do not sell your personal information. We may share your data only in the following circumstances:
With Tutors and Educators
We share necessary information with your assigned tutors to facilitate effective instruction, including your name, educational background, learning goals, and progress data. Tutors are bound by confidentiality agreements.
With Service Providers
We work with trusted third-party service providers who assist with hosting, payment processing, analytics, customer support, and communication services. These providers have access only to information necessary for their specific functions and are contractually obligated to protect your data.
With Parents or Guardians
For students under 18, we may share educational progress, attendance records, and other relevant information with their parents or legal guardians as appropriate.
For Legal Compliance
We may disclose information when required by law, to comply with legal proceedings, to respond to government requests, or to protect our rights, property, or safety, or that of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
Important: We will always obtain your consent before sharing your personal information for purposes not described in this Privacy Policy.
Data Security
Protecting your personal information is a top priority. We implement comprehensive security measures to safeguard your data:
Encryption
All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
Access Controls
We limit access to personal information to authorized personnel who need it to perform their job functions.
Secure Infrastructure
Our servers are hosted in secure facilities with physical and digital safeguards, including firewalls and intrusion detection systems.
Regular Audits
We conduct regular security assessments and updates to identify and address potential vulnerabilities.
Please Note: While we implement robust security measures, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we continuously work to protect your information to the best of our abilities.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Our retention practices include:
- Active Accounts: Information is retained while your account remains active and for a reasonable period afterward to maintain records and comply with legal obligations
- Closed Accounts: After account closure, we may retain certain information for legal, regulatory, or legitimate business purposes, such as preventing fraud or resolving disputes
- Learning Records: Educational data may be retained to track long-term progress or as required by educational regulations
- Anonymous Data: We may retain aggregated or anonymized data indefinitely for research and analytical purposes
Your Privacy Rights
You have important rights regarding your personal information. Depending on your location, these rights may include:
Access Your Information
Request a copy of the personal information we hold about you. We'll provide this in a structured, commonly used format.
Correct Your Information
Update or correct any inaccurate or incomplete personal information. You can make many changes directly through your account settings.
Delete Your Information
Request deletion of your personal information, subject to certain legal exceptions such as completing transactions or complying with legal obligations.
Restrict or Object to Processing
Limit how we use your information or object to certain processing activities, particularly for marketing purposes or where processing is based on legitimate interests.
Data Portability
Receive your personal information in a portable format and have it transferred to another service provider where technically feasible.
Withdraw Consent
Where processing is based on your consent, you have the right to withdraw it at any time. This won't affect the lawfulness of processing before withdrawal.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the end of this policy. We'll respond to your request within 30 days, though this may be extended for complex requests. We may need to verify your identity before processing your request.
Children's Privacy
We are committed to protecting the privacy of children who use our services. Our approach to children's data includes:
- Parental Consent: For users under 18, we require verifiable parental or guardian consent before collecting personal information
- Limited Collection: We collect only information necessary to provide educational services
- Parental Control: Parents can review, modify, or delete their child's information at any time
- Educational Purpose: Children's data is used solely for educational purposes and is never used for marketing
Parents and Guardians: If you believe your child has provided personal information without your consent, please contact us immediately so we can take appropriate action.
International Data Transfers
As we operate from Israel and may use service providers in various countries, your information may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws than your country.
When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities, to protect your data in accordance with this Privacy Policy.
Third-Party Links
Our website may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices of third parties.
We encourage you to read the privacy policies of any third-party sites you visit to understand how they collect, use, and protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post a prominent notice on our website
- Send you an email notification if you're a registered user
- Obtain your consent where required by law
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, we're here to help:
Phelarynphepon
Location:
Jerusalem, Israel
Data Protection Officer:
Available upon request
Contact Form
Related Documentation
For complete transparency about our practices, please review our related policies: